Legal Stuff
XMAS DELIVERIES WARNING!!
WARNING: If your purchases are Christmas presents please see below for last dates of order to best ensure that you get your goods on time:
England: Friday 16th Dec
Europe: Friday 9th Dec
R.O.W.: Monday 5th Dec
If you want extra security, please choose signed for option and please note that these dates still do not 100% guarantee delivery before Christmas. We do not run the mail services and as a result can not be held responsible for delays incurred as a result of strikes or environmental factors. The best bet is always to order sooner rather than later :)
Shipping & Delivery:
We ship worldwide via available Royal Mail/Parcelforce methods. We will do our best to get your order out to the post within 5 days of receiving it, unless we are closed for holidays, or otherwise stated on the website. Nobrow operates a fixed cost postage price for each item, depending on size, weight and destination, which allows for slight currency fluctuations and the cost of processing and packaging orders for delivery. If for any reason you should not receive your order, please contact us at info@nobrow.net or call the office number (0207 033 4430) and we will do everything we can to either reimburse you or provide you with the same item/s again.
South American and South African customers, we have historically had problems with deliveries to these regions with standard postage, we strongly recommend that you opt for the signed for postage option.
All deliveries are First Class post or Airmail. If you select a ‘Signed For Delivery’ we use the ‘Royal Mail Signed For’ service which requires a signature upon delivery. This service is no faster than regular First Class or Airmail and the packages do not have tracking numbers so please do not ask for one! If you require a courier service please enquire via sales@nobrow.net for a quote – but please be warned these services are very expensive.
Privacy & Security
We do not share any information with third parties. Nobrow does not store credit card or payment information and all transmissions of sensitive data are made with a secure encrypted connection.
Our website uses ‘Mint’ which uses a cookie that collects anonymous traffic data.
Returns & Replacements
Because at Nobrow we do our very best to ensure that your order is safely and securely packaged, we cannot accept responsibility for any damages that result from the mail service that we use. If for any reason you do not receive your package within one month of ordering, please contact us and we will see if we can resend it.
The nature of hand made/hand printed goods:
All of the products contained in the ‘Small Press’ section of the website, or otherwise described as ‘hand made’- are subject to minor discrepancies in color, registration and consistency. Whilst we endeavor to ensure that our prints and other handmade goods are as well conceived as possible, the nature of the hand made process means that minor defects are not an exception, but the rule of thumb.
In buying such goods you acknowledge the above and that there will be slight variations in the run (print or otherwise) of a single product.
We will not accept returns of any of these goods on the basis that they are defective or do not exactly match the image on the website.
IMPORTANT INFORMATION FOR CHRISTMAS DELIVERIES
We cannot guarantee delivery to the following places on or before the 24th of December unless you conform to the below deadlines. You can of course still buy things, but they may not be there in time for the joyous day of the 25th. See below and read carefully.
The pressure is on and we’ve taken the liberty of counting down the days for you so please take note before you start your Christmas spending. We cannot guarantee delivery to the following places on or before the 24th of December unless you conform to the below deadlines, placing your order before 12 noon GMT on each day in question. You can of course still buy things, but they may not be there in time for the joyous day of the 25th. See below and read carefully.
UK: First Class: 20th December; Second Class: 17th December; Special Delivery: 22nd December; Standard Parcels: 14th December.
South & Central America, Caribbean, Africa, Middle East, Asia, Far East (including Japan), Australia and New Zealand: 5th December 2010.
Eastern Europe, USA and Canada: 9th December 2010
Western Europe: 12th December 2010
Please note that these are our recommendations for receiving your parcels on time, we are not and cannot be held responsible for any strike action or other unforseen circumstances (extreme weather,etc.) leading to post arriving late. Our best advice is always to do as the ants did in Aesop’s Fable and prepare in good time!
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Events
 ELCAF 2012 - The First East London Comics and Arts Festival ELCAF is officially cemented in the social calendar, everyone keep the 17th of June free it is going to be a comics and arts festival like no other, trust us! With McBess as the artist in residence; live drawing relay races from Luke Pearson, Jack Teagle, Kyle Platts, and many more; a process talk by [...] |
